For orders purchased directly on SZOKLED.com, you may request a return within 30 days of receiving your item. Please contact us before sending the item back. Requests outside the return window are subject to applicable law and any rights you may have.

Approved refunds are issued to the original payment method after the return is received and inspected. Return-shipping arrangements and any applicable costs will be explained during the authorization process.

For a standard return, items must be:

• In the same condition in which they were received, unused or unworn
• In their original packaging, with all included parts and accessories
• Accompanied by a receipt or other proof of purchase

Do not install, modify, or discard included accessories if you intend to request a standard return. Please contact us if you are unsure whether your item qualifies.

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us immediately so we can evaluate the issue and arrange an appropriate resolution.

When available, include your order number, the product name, and clear photos or video of the issue. Any rights you have under applicable consumer protection laws remain unaffected.

Email szokled-us@hotmail.com or use our Contact Us form with your order number and reason for return.

If the return is accepted, we will provide a return shipping label and instructions for sending the item back. Do not send an item back before receiving return authorization. Returns sent without requesting authorization first will not be accepted.

Some products may not be eligible for return, including personalized or custom-made goods, items in categories that cannot be returned for health or safety reasons, and items prohibited from return due to applicable shipping regulations. Sale items and gift cards are excluded under our current online-store refund policy.

Please contact us before purchase if you have questions about a specific item's eligibility. Nothing in this section limits non-excludable statutory rights.

If you would like a different product, the quickest option is generally to request a return of your current item and, once that return is accepted, place a separate order for the replacement product.

For a product received damaged, defective, or incorrect, please contact us first so we can review the available resolution options.

We will notify you after we receive and inspect your return and confirm whether the refund is approved. If approved, the refund will be sent to the original payment method within 10 business days. Your bank or card provider may take additional time to post the credit.

Return-shipping costs, where applicable, will be explained before the return is arranged. We have not added an automatic restocking fee to this draft.

If you have not received your refund, first check your payment account, then contact your bank or card issuer about posting times.

If more than 15 business days have passed since we approved your refund, please contact szokled-us@hotmail.com with your order number so we can review the status.

Orders placed through Amazon are governed by the return and refund options presented for that Amazon order. This policy applies to orders purchased directly through SZOKLED.com.

If you need SZOKLED product assistance for an Amazon purchase, please include the Amazon order number when contacting our support team.